Frequently asked questions (FAQ)

[Mikhail_KH]

Frequently Asked Questions (FAQ)

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Question: For the first time on the site, where should I start?
Answer: To begin with, you should start by familiarizing yourself with the desired product, most often people buy something without reading the description and in particular the technical characteristics of a particular product, and as a result, many questions may arise after purchase. To prevent this from happening, carefully study the page with the product you need, as well as the technical specifications, they are placed on a separate page: https://clck.ru/HtJQo.

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Question: How do I make a purchase?
Answer: It's simple, go to the site page: https://shophackgames.ru/forum/3-privatnye-chity-dlya-onlayn-igr/, find the product you need, and click the button with the price tag, then you will be redirected to the purchase page, then follow the instructions that will be written there. Please also note that when paying through different payment systems, the key can also be delivered in different ways, you don't have to worry about this if you have successfully paid for the key to be delivered to you.

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Question: The key is purchased, what's next?
Answer: Next, install the "EXloader" (hereinafter simply "loader"), and register in it using the purchased key, the registration and installation video is shown here: https://clck.ru/KLwoU, in text format, the installation instructions are provided here: https://clck.ru/HtEkQ, in text format, the registration instructions are provided here: https://clck.ru/HtEjz.

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Question: What should I do first before launching the loader and the purchased product?
Answer: The first step is to follow the general instructions, it is provided here: https://clck.ru/HtEjg.

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Question: Everything that was said above has been fulfilled, what's next?
Answer: Next, go to the page of your purchased product and study the launch instructions, usually this instruction is located at the bottom of the page and hidden under the spoiler.

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Question: After launching the product, the menu was found in English and nothing is clear, what should I do?
Answer: Do not worry, go back to the page of your purchased product and study all the functionality, each function has a description of what it is responsible for, after some time, you will already intuitively understand the meaning of each function in the launched product.

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Question: After logging into your account, the "MY CHEATS" tab disappeared, what should I do?
Answer: Again, there is no reason to worry, just find this tab and drag it to the panel just below, if there are other tabs in this panel, also just drag them to the top panel.

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Question: The purchased subscription is running out, or do I want to extend it in advance, what should I do?
Answer: To do this, make the purchase of the key you need, then log in to your account, in the corner you will see an icon in the form of a key, click on it and insert the purchased key there, after this procedure, the subscription will be renewed or extended again, if you extend in advance, the subscription time will be summed up.

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Question: I want a product replacement or an individual freeze, is this possible?
Answer: This is practiced on our service, but everything is strictly individual, write to technical support with these questions.

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Question: I forgot my account password, or username, or I don't remember anything, what should I do?
Answer: It is enough to submit a request to restore your account, our specialists will help you quickly, instructions for filling out the application are here: https://goo.gl/651UyF.

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Question: I got an error related to "HWID", what should I do?
Answer: Apparently you have a new PC, or new components, then it is enough to leave a request to reset the HWID binding, our specialists will promptly help you, instructions for filling out the application are here: https://goo.gl/fsBTZn .

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Question: Are there trial versions of the products?
Answer: No.

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Question: Why was I blocked by one of the people who provides support? Why was I blocked from the group? 
Answer: Apparently you violated one of the points of our rules, and as you know, ignorance of the rules does not exempt you from responsibility. Draw conclusions.

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Question: Why am I being ignored by technical support? Why does technical support take so long to respond to my messages? 
Answer: Technical support includes people just like you, with the same needs, personal lives, and so on. So just wait for the answer, they will definitely answer and help you.

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Question: Is it possible to buy a cheat for any other period other than 1 month? Do you have a cheat "probe"? Is it possible to buy a cheat for things from games or for an account? Can I get a discount I don't have enough "N" rubles? 
Answer: The answer to all questions is the same: NO.

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Question: What happens when updating the game and when to wait for the update? 
Answer: Usually the product is immediately frozen and goes to be updated, usually the update takes place on the same day, but if this does not happen, then usually within 1-5 days. If the deadlines become longer, then temporary difficulties have arisen. But this does not mean that the product will not be updated anymore, on the contrary, active work is underway on it in order to return to a normal working state as soon as possible.

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Question: Where can I see how much time is left for an active cheat? 
Answer: Go to the cheat page in EXLoader, the end date of the current subscription will be written at the top.

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Question: When downloading the cheat, the message "You are already connected to the server. Close all copies of the loader or wait for the server timeout [5 minutes]." 
Answer: Do not load the EXLoader for at least 5 minutes.

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Question: When starting the loader, it gives the error "server closed connection"
Answer: Server closed connection - The server rejected your connection request. As a rule, the message appears when you are already connected to the server. You may already have a copy of the loader running, or the last session failed, the Internet connection was disconnected, or the loader crashed, as a result of which a request was not sent to the server that the session could be terminated. In this case, you need to wait 10 minutes until the server kills the inactive connection.

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Question: Is it possible to activate multiple keys at once?
Answer: Yes, it is possible.

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Question: Is it possible to give a cheat to a friend?
Answer: No, the transfer of cheat accounts is prohibited and is punishable by a ban.

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Question: Do the products provide 100% protection against being banned?
Answer: No, this is impossible, sooner or later there will always be product detection, which is why we do not recommend using products on the main accounts, play exclusively on those accounts that you will not regret losing. We also want to note that if other providers guarantee 100% protection from being banned, they are scammers, do not pay attention to such tempting offers.

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Question: I reinstalled Windows / replaced PC components and now the cheat doesn't work for me, what should I do?
Answer: In this case, you need to reset the HWID, contact technical support: click to follow the link. The HWID reset is free of charge, BUT do not abuse it, because after 2-3 resets, the developer has the right to refuse you this service!

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Question: After the payment, I accidentally closed the payment page, what should I do?
Answer: Go to your mailbox that you specified when paying, you will receive an email from digiseller with the purchased product.

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Question: I didn't like the cheat, can I return it / replace it with another one?
Answer: No, before making a subscription payment, you need to first study the product description very carefully, our website provides a detailed description of each available product, as well as the description: screenshots and videos from the cheat game.

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Question: How do I get up-to-date information about the health of products?
Answer: It's very simple, all the news regarding updates and other important information is published in the following resources:

• Telegram News Channel;
• Discord channel;
• The news topic of the forum.

Additionally, the status of all cheats is indicated on a special page HERE.

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Question: I paid for a subscription, but my Windows version does not meet the system requirements of the product, what should I do?
Answer: Reinstall Windows to a suitable build (version) because the description of each product has detailed instructions on how to check compatibility.

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Question: Why do some functions not work during the use of the product?
Answer: You pay for a subscription (access to the chat for 30 days) during use, some functions may be disabled for various reasons (updating, revision, etc., such moments need to be taken into account).

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Question: I use a TV (TV) instead of a monitor, will the cheat work in this case?
Answer: No, you will need to turn off the TV (TV) and switch only to the monitor from your PC / Laptop.

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Question: I want a refund, I didn't like the product (or any other reason), what should I do?
Answer: We do not issue refunds, before paying for a subscription, you need to study the description of each product very carefully and check with technical support about its current condition. because some functions may not work, why? you will find the answer just above.

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Question: Technical support refused to help, why?
Answer: Most likely you violated the "Rules for providing "Technical support"", you can read the rules HERE. Additionally: We provide technical support exclusively to users of our site.

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Question: Can I get banned using cheats?
Answer: Yes, no one can guarantee 100% protection from a ban, because this cannot be, and all those who assure you that their cheats are "100% without a ban" are lying to you and trying to mislead you.

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Question: What happens when updating the game and when to wait for the update?
Answer: Usually the product is immediately frozen and goes to be updated, usually the update takes place on the same day, but if this does not happen, then usually within 1-5 days. If the deadlines become longer, then temporary difficulties have arisen. But this does not mean that the product will not be updated anymore, on the contrary, active work is underway on it in order to return to a normal working state as soon as possible.

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Question: Where do I keep track of the health status of the products?
Answer: The status of the cheats is displayed on a separate page HERE.

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Question: I have two or more monitors connected to my computer, will the cheat work in this case?
Answer: In this case, it all depends on the chosen game, but as a rule, no, it is necessary to physically disconnect all unnecessary monitors from the computer and leave one physically working monitor. But first clarify this issue by writing to technical support, in the message specify the game you have chosen and the number of monitors you have.

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Question: I have a 4k resolution monitor (3840x2160), will the cheat work?
Answer: In this case, it all depends on the chosen game, but as a rule, no, this is due to the technical feature of displaying the program in the game. But first clarify this issue by writing to technical support, in the message specify the game you have chosen and the number of monitors you have.

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Question: Is it possible to purchase a product for a period of "forever"?
Answer: No, but you can buy several keys at once and activate, the subscription is summed up in this case.

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Question: Is something made to order?
Answer: No.

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The most common errors that occur when running Exloader and how to solve them

Question: The " dll" error [ MCVCP120.dll ] no loaded into process "
Answer: Install Visual C++ 2013 Redist from the instructions.

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Question: Error "Inject Dll adr err 0 | MSVCR100.dll " (and everything similar to this error) when launching a loader or a product of some kind.
Answer: Install all Visual C++ from here: https://clck.ru/HtJRr. Delete your versions before installing. After installation, restart the computer.

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Question: The error "Inject Dll adr err 0 | d3dx9_43" (and everything similar to this error) when launching a loader or a product of some kind.
Answer: Install "DirectX" from this instruction from here: https://clck.ru/HtJRr . After installation, restart the computer.

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Question: The error "malloc err" when starting the loader.
Answer: Delete the folder with the loader, download the loader from the site again, install it in a new folder, and also install DirectX from this instruction: https://clck.ru/HtJRr reinstall the drivers for your graphics card. After installation, restart the computer.

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Question: The error "gui error 3 0 0 0" when starting the loader.
Answer: Delete the folder with the loader, download the loader from the site again, install it in a new folder, and also install DirectX from this instruction: https://clck.ru/HtJRr reinstall the drivers for your graphics card. After installation, restart the computer.

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Question: The error "ep err:49" when starting the loader.
Answer: Something prevents the loader from starting, it is better to remove the antivirus, Windows Defender, how to disable it, read here: https://clck.ru/HtJUn How to disable the firewall, read here: https://clck.ru/HtJV2, "Windows SmartScreen" how to disable it, read here: https://clck.ru/HtJVD, possibly third-party programs, try logging in using a "VPN", or if you log in on the contrary, delete it with it, also try restarting your router. After the manipulations are done, restart the computer.

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Question: The error "ep error 101" when starting the loader.
Answer: Something prevents the loader from starting, it is better to remove the antivirus, Windows Defender, how to disable it, read here: https://clck.ru/HtJUn How to disable the firewall, read here: https://clck.ru/HtJV2, "Windows SmartScreen" how to disable it, read here: https://clck.ru/HtJVD, possibly third-party programs, try logging in using a "VPN", or if you log in on the contrary, delete it with it, also try restarting your router. After the manipulations are done, restart the computer.

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Question: The error "k e error" when launching any product.
Answer: Something is interfering with the launch, usually an antivirus or an anti-cheat "FaceIT / Riot Vanguard", you should delete them. If there are no such programs, then perhaps there is something similar, then they should also be deleted or unloaded from the processes. The removal of "FaceIT / Riot Vanguard", antiviruses and similar programs must be performed through special programs, for example: Revo Uninstaller, you can download this program on the Internet without difficulty.

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Question: The error "ke dev err" when launching any product.
Answer: Something is interfering with the launch, usually an antivirus or an anti-cheat "FaceIT / Riot Vanguard", you should delete them. If there are no such programs, then perhaps there is something similar, then they should also be deleted or unloaded from the processes. The removal of "FaceIT / Riot Vanguard", antiviruses and similar programs must be performed through special programs, for example: Revo Uninstaller, you can download this program on the Internet without difficulty.

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Question: The "ke64 error" error when launching any product.
Answer: Something is interfering with the launch, usually an antivirus or an anti-cheat "FaceIT / Riot Vanguard", you should delete them. If there are no such programs, then perhaps there is something similar, then they should also be deleted or unloaded from the processes. The removal of "FaceIT / Riot Vanguard", antiviruses and similar programs must be performed through special programs, for example: Revo Uninstaller, you can download this program on the Internet without difficulty.

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Question: The "pi64 error" error occurred when launching a product.
Answer: Something is interfering with the launch, usually an antivirus or an anti-cheat "FaceIT / Riot Vanguard", you should delete them. If there are no such programs, then perhaps there is something similar, then they should also be deleted or unloaded from the processes. The removal of "FaceIT / Riot Vanguard", antiviruses and similar programs must be performed through special programs, for example: Revo Uninstaller, you can download this program on the Internet without difficulty.

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Question: The error "ke init error" when launching any product.
Answer: The launch is performed on a system with the architecture "x32", read the description of the product you need, there is support only for systems with the architecture "x64".

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Question: Error "err us 10 2" when starting the loader.
Answer: Read the technical specifications of the loader from here: https://clck.ru/GjLAd Apparently your Windows is based on the x32 architecture, and the version differs from the one indicated by the link.

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Question: The error "bad OS 0 | 6.2.9200 10.0" when starting the loader.
Answer: Read the technical specifications of the loader from here: https://clck.ru/HtEjg Apparently your Windows is based on the x32 architecture, and the version differs from the one indicated by the link.

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Question: When launching a product, after clicking the "LAUNCH" button, only the message "launch pressed" is written in the loader console.
Answer: There are programs installed on your computer that interfere with startup, you should delete them or unload them from processes, more well-known programs that can interfere with startup: "VPN", "Cheat Engine", "PC Hunter", "Process Hacker", "Process Explorer", "OllyDbg", "Team Wiever", "VirtualBox". If there are no such programs, then perhaps there is something similar, then they should also be deleted or unloaded from the processes. The removal of "FaceIT / Riot Vanguard", antiviruses and similar programs must be performed through special programs, for example: Revo Uninstaller, you can download this program on the Internet without difficulty.

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Question: The error is "err 3".
Answer: You should remove the driver iqvw64e.sys , located on disk C, then disable the NAT Service in msconfig, or in the task manager and everything similar with it, and finally remove the drivers from Intel to the network card, and do not forget to restart the PC.

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Question: The error is "ERR 3".
Answer: Something is interfering with the launch, usually an antivirus or an anti-cheat "FaceIT / Riot Vanguard", you should delete them. If there are no such programs, then perhaps there is something similar, then they should also be deleted or unloaded from the processes. You should also make sure that the path to the loader folder is in English, for example: C:\Users\Putin\Desktop\Loader . The removal of "FaceIT / Riot Vanguard", antiviruses and similar programs must be performed through special programs, for example: Revo Uninstaller, you can download this program on the Internet without difficulty.

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Question: The error is "err 4".
Answer: You should disable or remove the anti-cheat from the game Valorant (Riot Vanguard). The removal of "FaceIT / Riot Vanguard", antiviruses and similar programs must be performed through special programs, for example: Revo Uninstaller, you can download this program on the Internet without difficulty. If you are using HWID SPOOFER, the MAC version, then you need to run it only from a USB drive, there is no other way.

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Question: After clicking the "LOGIN" or "FREE CHEATS" button, nothing happens. 
Answer: You should set the correct time on the PC, as shown in more detail in the screenshot: https://prnt.sc/w4glqv . You also need to check that the Windows test mode is disabled, as well as the debug mode.

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WHEN THERE IS NO RESPONSE TO THE VOPGREW UP

If you have not found the answer to the question you need here, then contact technical support, they will definitely help you!